How To Skip & Cancel

We have recently switched over to a new subscription management software. You can find out anything you want to do with your subscription through this link. 

Here are some of the more frequent requests:

Pro-Tip: If you forget your password you can click the forgot password link on the login page.  Shopify sends an email with instructions to reset their password. If you are unable to login, they may not have signed up for their account yet. In this case, you can send an account invite from within their customer profile in Shopify. For more information about managing your customer's account, please visit Shopify's help center article.

Cancel a subscription

Alert: Prepaid subscriptions can be canceled at the end of the prepaid cycle by changing the renewal method. Otherwise, only an admin can cancel a prepaid subscription in the middle of a prepaid cycle. For more information, please visit Subscription Management: Merchant Perspective.

If a customer needs to cancel their existing subscription, you can allow them to complete this within the customer portal. 

Setup

To cancel an existing subscription within the customer portal, follow the steps below.

1. Log in to the customer portal.
2. If there are multiple subscriptions, click Show details under the subscription that needs to be canceled.
3. Click Cancel Subscription three times.
   

    

   

4. Click Confirm.

 

Update account information (name, email, phone number)

Updating information within the customer portal also changes the information within their customer account in Shopify.

Note: If you change the email address in the customer portal, they must then use the new email address to log into their account going forward. 

Setup

To change their account information, you can follow the steps below.

1. Log in to the customer portal.
2. Near the top of the page under My account info, make the necessary adjustments.
   
3. Click Save Changes.

 

Update payment method or billing address

You can change your billing info by clicking Change payment information. This triggers a Shopify email that contains a link that you can use to update their payment method in Shopify. 

1. Log in to the customer portal.
2. If there are multiple subscriptions, select Show details under the subscription you would like to update the payment method or billing address for.
3. Click Payment information.
4. Click Change Payment Information.
5. Check the email that is registered to the subscription account.

   Note: If you are having issues receiving the email, please check your spam and junk folders.

 

Update shipping address

Alert: When updating the shipping address on a prepaid subscription, you are not automatically billed or refunded any differences in shipping costs on orders you’ve already paid for. Any costs associated with shipping updates take effect on the next prepaid cycle if it is set to continue.

You are able to adjust their shipping address and information directly within the customer portal. 

Setup

To update their shipping address, you can follow the steps below.

1. Log in to the customer portal.
2. If there are multiple subscriptions, click Show details under the subscription you would like to update the shipping address for.
3. Click on Address and shipping information.
4. Click Edit next to Shipping address.

   

5. Select an existing address or enter a new address.
6. Click Save Changes.